Privacy Policy

Summary

This summary is part of the Privacy Policy. The full text follows it.

• Who we are. SportsLink is operated by Truesight Solutions Private Limited, Pune, India. We decide how your personal data is used.
• What we collect. Your mobile number, your email address if you add one, and the profile you build: name, photo, date of birth, gender, address, city, usual venue and sports. We also collect what you do in the App: challenges, matches, scores, ratings, reports, messages, follows, and the tournaments and leagues you join or run. The App sends us error reports and usage totals so we can fix faults. If you allow location, the App also reads your approximate position while it is open to work out your city. We keep only the city, never the coordinates.
• What others see. Other players see your name, photo, age, gender, city, usual venue, approximate distance, reputation, results and trophies, and your results can appear in their home feeds. If you allow location, they also see when you are visiting another city, and players in a city see the trips you plan there. They never see your email, date of birth, address or exact location.
• Who we share it with. Only the service providers who run the App for us, and authorities where the law requires. We do not sell your data, and we do not use third-party advertising, tracking or analytics software.
• Sponsored cards. The App shows sponsored cards from brands we work with directly, always labelled "Sponsored". We may choose them using your city, sports, gender and age band. Advertisers never receive your personal data, only totals such as how many people saw a card. You can hide any sponsored card.
• Your choices. You can edit your profile, switch notifications off, block other players, and delete your account in Settings at any time.
• Questions or complaints. Write to support@sportslink.in.

1. Who we are and how to contact us

1.1 This Privacy Policy explains how Truesight Solutions Private Limited, CIN U72900PN2016PTC166153, Unit 307, SN 759/21+22, Deccan Gymkhana Lane No. 4, BDB Deodhar Road, Pune, Maharashtra 411004, India ("Truesight", "we", "us"), collects, uses, shares and protects personal data. It applies when you use the SportsLink mobile application (the "App") and the website at www.sportslink.in (the "Website"), together the "Service".

1.2 For the purposes of the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), Truesight is the Data Fiduciary for your personal data.

1.3 Contact for privacy questions and your rights: Harshvardhan Lakhe, Grievance Officer, support@sportslink.in (subject line "Privacy"). Postal address as in Section 1.1.

1.4 This Privacy Policy is a separate notice. It is written to be read and understood on its own. Words not defined here have the meaning given in our Terms of Use.

2. The laws we follow

2.1 We process personal data in accordance with:

• the Information Technology Act, 2000;
• the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
• the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; and
• the DPDP Act and the Digital Personal Data Protection Rules, 2025, as their provisions come into force.

3. The personal data we collect

3.1 Account.

• Your mobile number. Every account needs one, and it must be an Indian (+91) number. It is used to create your account and to send your sign-in codes by SMS. Once set, it cannot be changed.
• Your email address, if you add one. You can then also sign in with a code sent by email.
• The date, time and version of the Terms of Use and Privacy Policy you accepted, and of the Honour Code you accept in the App.

3.2 Profile. You provide these when you set up or edit your profile:

• your first and last name;
• a profile photo (optional);
• your date of birth (required, to confirm you are 18 or older);
• your gender;
• your home address;
• your city;
• your usual venue (optional); and
• the sports you play.

When you choose your address from the suggestions shown, we also store the map coordinates and place reference that Google returns for it.

3.3 Activity in the App. We collect:

• the challenges you send, receive and respond to, including proposed dates, times and venues;
• your matches, the scores you submit, and the results, points, rankings, skill ratings and reputation score that follow;
• the star ratings you give and receive;
• the reports you make;
• the messages you send in challenge chats, team chats and league chats;
• the players and teams you follow;
• the "cheers" you give;
• the players you block;
• your teams, team roles and lineups;
• the city each match is played in, which is where its points count;
• the trips you plan: the city and dates you enter, and whether you chose to tell local players;
• the badges, trophies and progress you earn;
• the tournaments and leagues you join, ask to join, are invited to or run, the results you send for approval, and your fixtures, results and trophies in them; and
• the invite code you joined with, if any.

3.4 Device and technical data.

• A push-notification token for your device, if you allow notifications.
• Your current city. If you allow location, the App reads your phone's approximate position while it is open, about every 30 minutes at most. Your device sends it to our servers, which match it to the nearest city on our list and keep only that city's name and the time of the reading. The coordinates are not stored. A reading counts as current for 24 hours. The App never reads your location in the background. Switching off Spot my city in Settings → Travel erases the stored city at once. If you turn location off in your phone's settings instead, we stop receiving it and the last reading stops being used after 24 hours.
• The time you last opened the App.
• Your notification settings.
• Technical logs created when your device connects to our servers, such as IP address, device and browser type, and the time of each request. These are used for security and to fix faults.
• Error reports. When the App crashes or something fails, it sends us a report: the error, the screen you were on, your device model, operating system and App version, and your account if you are signed in. Reports sent before you sign in carry no account.
• Usage totals. How often each screen is opened and for how long, and roughly where on the screen taps land (counted in a grid). Your device adds these up before sending them, and we store them only as totals across all users. They contain no account, device identifier or individual event.
• Sponsored cards. For each sponsored campaign, how many times you saw or tapped its card each day and when you last saw it, so we can limit how often you see it, and the cards you chose to hide.

3.5 From other people.

• Other players may submit information about you: match scores, star ratings, reports, and team lineups that include you.
• A Team Admin may invite you to a team.
• The admin of a tournament or league that players run may invite you, enter or approve the results of your matches in it, or make you an admin. Other entrants may send results of matches you played in it for an admin to approve.

3.6 Support. Anything you tell us when you contact us, including requests you raise in the App under Help & support and any screenshot you attach.

3.7 What we do not collect.

• We do not access your device's contacts, microphone or files. We use your camera only when you choose to take a profile photo or team logo with it, and your photo library only when you choose a picture to upload (a profile photo, team logo or support screenshot). The App cannot see anything else on your camera or in your library.
• We never read your location in the background, and we never store your precise location. With your permission, the App reads an approximate location only while it is open, and we keep only the city (Section 3.4).
• We do not collect payment card, bank or UPI details.
• We do not collect health, biometric or financial information.
• The App contains no third-party advertising, analytics or cross-app tracking software. Sponsored cards, error reports and usage totals (Section 3.4) are run by us, on our own systems.

4. Why we use your data, and our legal basis

4.1 We use your personal data only for these purposes:

• Running your account: creating it, signing you in, and keeping it secure.
• Providing the Service: showing your profile to other players, matching you with players and teams by sport, city, gender and division, and sending and managing challenges. Also: recording scores, calculating points, rankings, skill ratings and reputation, running teams and lineups, and delivering messages.
• Location features: turning your address into a map location, so we can show your city's players and the approximate distance between players. Suggesting venues near you. Showing you to players in a city you are visiting, if you have allowed location, and counting each match in the city where it is played. Telling local players about a trip you plan, if you choose.
• Tournaments and leagues: taking entries, deciding who takes part, publishing fixtures, tables, brackets and results, and telling entrants about their fixtures, reminders, results and changes. For tournaments and leagues that players run themselves: delivering invitations and codes, recording the results their admins enter or approve, settling ties and finishing them as our Terms of Use describe, and awarding trophies.
• Sponsored cards: choosing which sponsored card to show you, using your city, the sports you play, your gender, your age band (worked out from your date of birth, which is never shared) and your device type; limiting how often you see each card; and counting views and taps as totals for advertisers.
• Notifications: telling you about challenges, matches, messages, teams, tournaments, leagues and reminders, and sending legal and safety notices.
• Safety and integrity: enforcing our Terms of Use and Community Standards, reviewing reports and uploaded photos, preventing fake accounts, cheating, harassment and abuse, enforcing blocks, and suspending accounts.
• Legal compliance: meeting our obligations under Indian law, responding to lawful requests from courts and authorities, and keeping the records the law requires.
• Support and improvement: answering your questions and requests, fixing faults using error reports, and improving the Service using usage totals.

4.2 Legal basis. We process your personal data on the basis of the consent you give when you create your account, and when you give it for any optional feature. We also rely on other lawful grounds where the DPDP Act allows. These include processing data you voluntarily give us for a specified purpose, complying with law or a court order, and responding to a medical emergency or a threat to anyone's safety.

4.3 We do not sell your personal data or give it to advertisers. Sponsored cards may be matched to your profile as described in Section 4.1, but advertisers receive only totals, never who saw or tapped a card. We do not make decisions about you that produce legal effects solely by automated means. Rankings, skill ratings and reputation scores are calculated automatically from match results, ratings and upheld reports, as explained in the App. Tournament and league tables, their tie-breaks, replays and play-offs, and the trophies at the end are also worked out automatically from results, as our Terms of Use describe.

5. What other people can see

5.1 Other signed-in players can see:

• your name, photo, gender, city and usual venue;
• your age in years (not your date of birth);
• your approximate distance from them, in whole kilometres;
• when you are visiting another city, the city you are in and your home city, if you have allowed location;
• the trips you plan, but only to players in the city you are going to, from a week before you arrive. If you chose to tell local players, some players who live there also receive a notification with your first name, home city and start date;
• your reputation score, the number of ratings you have received, and your sports;
• the players and teams you follow, and who follows you;
• your accepted challenges and your matches, results and cheers. Your results, including tournament and league results, can appear in the home feed of players in the city where they were played, of players who follow you or your team, and of others in the same tournament or league, with commentary the App writes automatically from the result;
• your leaderboard positions and skill ratings;
• your badges and trophies;
• your team memberships; and
• the tournaments and leagues you take part in or run, with your fixtures, results and trophies in them. A tournament or league that players run is visible to every signed-in player once it has started. Before that, only its admins, entrants and invitees see it, and anyone given its code sees a short preview: its name, sport, format and city, the name of the player who created it, and how many have joined.

5.2 Photos and team logos are stored in publicly readable storage. Anyone who has the web address of the image file can view it.

5.3 Messages in a challenge chat are visible to the players (or team members) in that challenge. Team chat is visible to the team's members. A league chat is visible to the admins of that tournament or league, its player entrants and the Team Admins of its entrant teams. The admins of a tournament or league that players run also see its invitations and the results sent to them for approval; a result waiting for approval is also visible to the two sides of that match.

5.4 Only you can see: your mobile number, your email address, date of birth, home address, map coordinates, notification settings, and the list of players you have blocked.

5.5 Ratings you receive are never shown one by one, to you or to anyone else. Other players see only your reputation score, worked out from all of them, and how many ratings you have received.

5.6 Reports are seen only by Truesight's moderators. The player you report is not told who reported them.

5.7 Truesight's authorised staff can access your account details, profile, messages, reports, support requests and uploaded photos. They do so only to review reports and photos, enforce our Terms of Use, keep players safe, run tournaments and leagues, provide support, and comply with law. Each staff member sees only what their role needs, signs in with a password and a second step, and every action they take, including viewing a player's private details, is recorded in an audit log.

6. Who we share your data with

6.1 We do not sell, rent or trade your personal data. We share it only with the following people and organisations.

6.2 Service providers (Data Processors) who process data on our instructions to run the Service:

• Supabase, Inc. hosts our database, sign-in system, file storage, real-time chat and server functions, on Amazon Web Services infrastructure in India (Mumbai).
• Google LLC (Google Maps Platform). When you search for an address or venue, the text you type is sent to Google through our servers. So are a reference location to rank nearby results (your city centre, or for venue searches your home location) and the place you select. Your use of these features is also subject to Google's Privacy Policy (https://policies.google.com/privacy).
• Walkover Web Solutions Private Limited (MSG91), in India, sends our sign-in codes by SMS. Your mobile number and the code pass through it and through the mobile network operators that deliver the message.
• Google LLC (Google Workspace) delivers our emails, including sign-in codes if you sign in by email.
• Expo (650 Industries, Inc.), Apple Push Notification service and Google Firebase Cloud Messaging deliver push notifications to your device. A notification contains its text, which may include a player's or team's name, a venue and time, or a short preview of a chat message.
• Vercel Inc. hosts the console our staff use to run the Service.
• Apple and Google give us totals of App installs and uninstalls, and Google Play gives us reports of App crashes on Android, collected under their own privacy policies.
• GitHub, Inc. hosts the Website. The Website also loads fonts from Google Fonts and scripts from unpkg.com, which receive your IP address when you visit.

6.3 We require our service providers to protect your personal data with safeguards at least as protective as those described in this Privacy Policy, and to use it only to provide their services to us.

6.4 Other players, as described in Section 5.

6.5 Advertisers and partners receive no personal data about you: only campaign totals, such as views, taps and the number of people reached.

6.6 Legal and safety disclosures. We may disclose personal data to courts, law enforcement and government agencies where Indian law requires or permits it. That includes information requests under the Information Technology Act, 2000, and the reporting of child sexual abuse material under the Protection of Children from Sexual Offences Act, 2012. We may also disclose it where necessary to protect the life, safety or rights of any person.

6.7 Business transfers. If Truesight is involved in a merger, acquisition, restructuring or sale of assets, personal data may be transferred to the successor. It will remain protected in line with this Privacy Policy.

7. Storage and transfers outside India

7.1 Your account and profile data are stored in India. Some of our service providers (Section 6.2) may process data in other countries, including the United States, for example to deliver emails and push notifications. We transfer personal data outside India only as permitted by the DPDP Act and any restrictions the Government of India notifies under it.

8. How long we keep your data

8.1 We keep personal data only as long as needed for the purposes in Section 4, or as the law requires:

• Account and profile: until you delete your account.
• Map coordinates from Google: deleted automatically after 30 days (the App refreshes them while your account is active).
• Your current city: only the latest reading is kept. It is used for 24 hours, replaced by the next reading, and erased when you turn the setting off or delete your account.
• Planned trips: deleted automatically 30 days after the trip ends, or when you delete your account.
• In-app notifications: deleted automatically after 30 days.
• Challenge chat messages: deleted automatically 180 days after the challenge closes. A challenge closes when its match result is confirmed or recorded as unresolved, or when it is declined, withdrawn, expired or cancelled. A match that never gets a result counts as closed at its scheduled time. Team chat is kept while the team exists. League chat is kept while its tournament or league exists. A tournament or league that players run, if we remove it for breaking our Terms of Use, is kept with its results and chat for 180 days, then deleted.
• Matches, results, scores, rankings, skill ratings, star ratings and reports, and tournament and league entries, fixtures, results and trophies: kept for the life of the Service, because they form part of other players' records and the integrity of the leaderboards and competitions.
• Error reports: each report is deleted after 180 days.
• Usage totals: deleted after 13 months. They contain no personal data.
• Sponsored-card counts and hidden cards: deleted 7 days after the campaign ends. Only campaign totals, with no personal data, are kept.
• Support requests and screenshots: kept for as long as needed to handle them and to show how requests and complaints were dealt with.
• Registration data after account deletion: under Rule 3(1)(h) of the Intermediary Rules, we keep your mobile number, email address, name, date of birth, gender, city and registration dates for 180 days after you delete your account, in restricted storage. They are then erased.
• Record of your consent: the date, time and version of the documents you accepted, kept for 3 years after you delete your account, so we can show that consent was given.
• Content removed by our moderators: kept for 180 days (Rule 3(1)(g) of the Intermediary Rules), then erased.
• Security and technical logs: kept for as long as the law requires, which may be up to 1 year or longer if an authority directs.

8.2 Where a court or authority lawfully requires us to preserve data for longer, we will.

9. Deleting your account

9.1 In the App: open Settings → Delete account and confirm. Deletion takes effect immediately.

9.2 Without the App: email support@sportslink.in with the subject line "Delete my account", from the email address on your account or, if you have not added one, giving your registered mobile number. We will verify the request and complete it within 30 days.

9.3 What happens when you delete your account:

• Your profile photo, date of birth, gender, address, city, current city, planned trips, location, usual venue and notification settings are erased. Your name is replaced with "Deleted player".
• Your mobile number is removed from your account, so it can be used for a new account.
• Your follows, cheers on results, blocks, notifications, preferred sports, push tokens, badges and season trophies are deleted, and so are your sponsored-card counts and hidden cards.
• Your error reports stop being linked to your account. We keep a list of which faults affected your account, so we can count how many people a fault reaches.
• Your open challenges are withdrawn, booked matches that have not been played are cancelled, and you leave your teams. Requests to join a tournament or league are withdrawn, and you leave any that have not started yet. Your invitations to tournaments and leagues are removed, and you stop being an admin of any you run. If a tournament or league is left with no admin, its earliest player entrant becomes its admin; a draft with no player entrant is deleted.
• You are signed out everywhere, and the account cannot be used again.
• Matches, results, rankings, ratings and reports you took part in, and tournaments and leagues already under way, remain on other players' records, attributed to "Deleted player". Support requests you raised are kept as described in Section 8. Your chat messages also remain: challenge chat until it is deleted on the schedule in Section 8, and team and league chat while the team or the tournament or league exists. Trophies you won in tournaments and leagues remain on their records, and cheers you gave on other players' badges also remain.
• Your registration data and consent record are kept for the periods in Section 8 and then erased.

9.4 If you hold a paid subscription (when available), deleting your account does not cancel it. Cancel it in your App Store or Google Play settings.

10. Your rights

10.1 Subject to Indian law, you have the right to:

• Access: a summary of the personal data we process about you, the processing activities, and the identities of those we have shared it with.
• Correction and completion: correct inaccurate or misleading data, and complete or update it. You can edit most profile details yourself in the App.
• Erasure: have your personal data erased when it is no longer needed, unless we must keep it by law (see Sections 8 and 9).
• Withdraw consent at any time (Section 11).
• Grievance redressal: complain to our Grievance Officer and receive a response.
• Nominate another person to exercise your rights if you die or become incapable.

10.2 How to exercise your rights. In the App, open Help & support and raise a request (for example a copy of your data, or deleting your account). Or email support@sportslink.in from the email address on your account (or giving your registered mobile number), with the subject line "Privacy request", and say which right you wish to exercise. We may ask you to confirm your identity. We will respond within 30 days at most.

10.3 Complaints. If you are not satisfied with our response, you may complain to the Data Protection Board of India under the DPDP Act, once it is accepting complaints. For content-related grievances, you may appeal to the Grievance Appellate Committee at https://gac.gov.in.

10.4 You must not register a false or frivolous complaint or give false information when exercising these rights (Section 15 of the DPDP Act).

11. Consent and how to withdraw it

11.1 You give consent by ticking the agreement box when you create an account, after reading this Privacy Policy and the Terms of Use to the end.

11.2 You can withdraw consent as easily as you gave it:

• switch off optional notification categories in Settings;
• turn off notifications for SportsLink in your device settings;
• remove your photo or optional details in Edit profile; or
• delete your account.

11.3 Withdrawing consent does not affect processing that took place before you withdrew. The Service cannot work without the core data in Section 3.1 and 3.2, so withdrawing consent for that data means deleting your account.

12. Notifications and emails

12.1 We send push notifications, in-app notifications and emails about your account and activity. You can switch off categories of notifications in Settings, and turn off push notifications entirely in your device settings.

12.2 You can switch off offers and promotions notifications separately in Settings. Sponsored cards in the App are always labelled "Sponsored"; you can hide any of them from its menu.

12.3 When we send a legal notice, such as one about a change to our Terms of Use or this Privacy Policy, or a periodic reminder, it is sent while you hold an account, whatever your notification settings.

12.4 Notification previews may appear on your lock screen. Use your device's settings if you want to hide them.

13. How we protect your data

13.1 We use reasonable security practices and procedures appropriate to the nature of the data, including:

• encryption of data in transit (TLS);
• database access rules that let each player read and change only what they are allowed to;
• keeping private profile fields out of other players' reach;
• keeping third-party service keys on our servers, never in the App;
• signing in with one-time codes sent by SMS or email, instead of passwords;
• limiting staff access to what each role needs, with two-step sign-in for staff;
• recording every staff action in an audit log; and
• keeping security logs.

13.2 No system is completely secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by law, and tell you what happened and what you can do. Please keep your phone, SIM card and any email account you use for SportsLink secure.

14. Children

14.1 SportsLink is only for people aged 18 and over. We ask for your date of birth and do not let anyone under 18 finish setting up an account. We do not knowingly process the personal data of children.

14.2 If we learn that an account belongs to someone under 18, we will suspend it and erase the personal data, except where the law requires us to keep it. If you believe a child is using SportsLink, please email support@sportslink.in.

15. Links and third-party services

15.1 The Service links to third-party services, such as Google Maps, that have their own privacy policies. We are not responsible for their practices.

16. Changes to this Privacy Policy

16.1 We may update this Privacy Policy at any time. An updated version takes effect when we publish it in the App or on the Website, or on a later date that we state, and we will update the version and date above. Where we think a change is significant, or the law requires it, we will also tell you in the App, by push notification or by email. If a change means using your personal data for a new purpose that needs your consent, we will ask for it.

17. Language

17.1 This Privacy Policy is written in English. On request, we will provide it in any language listed in the Eighth Schedule to the Constitution of India.

18. Grievance Officer

18.1 In accordance with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is:

Harshvardhan Lakhe, Grievance Officer
Truesight Solutions Private Limited
Unit 307, SN 759/21+22, Deccan Gymkhana Lane No. 4, BDB Deodhar Road, Pune, Maharashtra 411004, India
Email: support@sportslink.in
Hours: Monday to Friday, 10:00 to 18:00 IST, excluding public holidays

18.2 We will acknowledge your complaint within 24 hours and resolve it within 7 days of receipt.