Terms of Use

1. About these Terms

1.1 These Terms of Use ("Terms") are a legally binding agreement between you and Truesight Solutions Private Limited, a company incorporated under the Companies Act, 2013, CIN U72900PN2016PTC166153, with its registered office at Unit 307, SN 759/21+22, Deccan Gymkhana Lane No. 4, BDB Deodhar Road, Pune, Maharashtra 411004, India ("Truesight", "we", "us" or "our").

1.2 These Terms govern your access to and use of the SportsLink mobile application for iOS and Android (the "App"), the website at www.sportslink.in (the "Website") and every feature, content and service offered through them (together, the "Service" or "SportsLink").

1.3 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the "Intermediary Rules"). They are generated by a computer system and require no physical or digital signature.

1.4 By ticking the agreement box when you create an account, or by accessing or using the Service in any way, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which forms part of these Terms. If you do not agree, do not create an account and do not use the Service.

1.5 Please read these Terms carefully. They contain important provisions that limit our liability (Section 19), require you to indemnify us (Section 20), explain the risks of playing sport with people you meet through the Service (Section 8), and require most disputes to be resolved by arbitration in Pune (Section 25).

2. Definitions

2.1 In these Terms:

• "Account" means the account you create to use the Service.
• "Challenge" means an invitation sent through the Service from one User or Team to another to play a Match.
• "Competition" means a tournament or league in the Service: a "SportsLink Competition" we organise, or a "Player-run Competition" run by Users (Section 6.6).
• "Match" means any sporting fixture, game or activity arranged, proposed, recorded or discussed through the Service, whether or not it takes place.
• "Team" means a group of Users created on the Service to play as one side, and "Team Admin" means a User with administrative rights over a Team.
• "User", "you" or "your" means any person who accesses or uses the Service, whether or not they hold an Account.
• "User Content" means any information or material that a User submits, uploads, posts, sends or displays through the Service, including profile details, photographs, team names and logos, messages, scores, ratings and reports.
• "Venue" means any ground, court, pitch, club, facility or other place where a Match is played or proposed to be played.
• "Applicable Law" means every law, statute, ordinance, rule, regulation, order, judgment and binding guideline in force in India from time to time.

2.2 Headings are for convenience only. "Including" means "including without limitation". Words in the singular include the plural and vice versa.

3. Eligibility

3.1 You must be at least eighteen (18) years old to create an Account or use the Service. Under the Indian Majority Act, 1875 and the Indian Contract Act, 1872, only a person who has attained majority and is of sound mind can enter into a binding contract.

3.2 By creating an Account you represent and warrant that:

• you are at least 18 years of age and competent to contract under Applicable Law;
• the date of birth and other details you give us are true, accurate and complete;
• you have not previously been suspended or removed from the Service;
• you are not prohibited from receiving the Service under any Applicable Law; and
• you will use the Service only for your own personal, non-commercial purposes.

3.3 We ask for your date of birth when you create your profile and do not allow anyone under 18 to complete registration. If we learn or reasonably believe that a User is under 18, we will suspend the Account and erase the associated personal data, except where Applicable Law requires us to keep it. If you believe a child is using the Service, please tell us at support@sportslink.in.

3.4 The Service is designed for use in India. We make no representation that it is appropriate or available elsewhere. If you use it from outside India, you do so on your own initiative and you are responsible for complying with local laws.

4. Your Account

4.1 Sign-in. Every Account needs an Indian (+91) mobile number. You sign in with a one-time code sent to it by SMS, or to your email address if you have added one. Once set, your mobile number cannot be changed; it is released only if you delete your Account. Anyone who can read your messages or your email can sign in as you. You are responsible for keeping your phone, SIM card and email account secure, and for all activity under your Account. Tell us immediately at support@sportslink.in if you suspect unauthorised use.

4.2 Accurate information. You must give accurate, current and complete information and keep it up to date. Your gender and date of birth determine which formats, divisions and leaderboards you can take part in, so they must be true.

4.3 One person, one Account. You may hold only one Account. You may not create an Account for anyone else, create an Account using a false identity, impersonate any person, or sell, transfer, rent or share your Account.

4.4 Our rights. We may refuse registration, reclaim a display name, or require you to verify your details, at our reasonable discretion and in accordance with these Terms.

5. What SportsLink is, and what it is not

5.1 SportsLink is a technology platform that lets Users create profiles, find other players and Teams, send and respond to Challenges, chat, record the results of Matches, rate and report one another, view rankings, and take part in tournaments and leagues, both those we organise through the Service and those Users run themselves. We are an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000. The Service is a means for Users to connect with each other.

5.2 Apart from setting the fixtures and recording the results of tournaments and leagues we organise through the Service (Sections 6.6 to 6.10), we do not organise, host, conduct, referee, officiate, supervise, sponsor, insure or control any Match, Venue or User. In particular, we do not:

• verify the identity, age, background, criminal record, health, fitness, skill or conduct of any User;
• inspect, approve, own, operate or manage any Venue, or verify that a Venue is safe, available, lawful or suitable;
• provide coaching, medical, first-aid, security, equipment or any other on-ground service;
• guarantee that any Challenge will be accepted, that any Match will take place, or that any User will behave in any particular way.

5.3 Any arrangement to play a Match is made directly between the Users (or Teams) concerned. We are not a party to it, and we are not the agent, employer, partner or representative of any User.

5.4 Ratings, rankings and scores. Leaderboards, points, skill ratings, reputation scores, form guides, match commentary and similar features are generated automatically from information that Users submit. They are provided for recreation and information only. They are not a certification of ability, character or safety, we do not warrant that they are accurate, and we may change how they are calculated at any time.

5.5 No betting or prizes. SportsLink is a free recreational service. No money, prize, stake or other valuable consideration is offered for any result through the Service. You must not use the Service to arrange, promote or settle any bet, wager or gambling activity on any Match. Doing so is a serious breach of these Terms and may be unlawful.

6. Challenges, Matches, Competitions and results

6.1 You are solely responsible for deciding whether to send, accept, counter, ignore or withdraw a Challenge, and for agreeing the time, place, format and rules of any Match with the other side.

6.2 Recording results. Both sides enter the result of a Match separately and cannot see each other's entry until both have submitted. If the entries agree, the result is confirmed. If they disagree twice, the Match is recorded as played with no result ("unresolved"). We do not adjudicate, review or correct disputed results of Matches arranged between Users, and our decision not to do so is final. Results in tournaments and leagues are recorded as set out in Sections 6.8 and 6.11.

6.3 You must report results honestly. We may void, correct or reverse any result, points, rating or ranking that we reasonably believe was obtained by fraud, collusion, a false report, a technical fault or a breach of these Terms.

6.4 Cancellations and no-shows. Cancelling close to the start of a Match, or failing to turn up, may lower your reputation score, as described in the App.

6.5 Disputes between Users. Any dispute about a Match, its result, a Venue booking, costs, equipment, conduct or anything else that happens off the Service is solely between the Users concerned. We may, but have no obligation to, help resolve it.

6.6 Tournaments and leagues. Tournaments and leagues ("Competitions") are either organised by us ("SportsLink Competitions") or run by Users themselves ("Player-run Competitions", Section 6.11). Each Competition is for one sport format and follows that format's rules shown in the App, including its gender rules. Individual formats are entered by players; team formats are entered by a Team Admin on the Team's behalf.

6.7 Entering a SportsLink Competition. Asking to join a SportsLink Competition is a request. We decide who takes part, and we may accept or decline any entry, close entries early, or limit the number of entrants. Some SportsLink Competitions accept eligible entrants automatically. You may withdraw before a SportsLink Competition starts; once it has started, ask us to withdraw you. Suspended accounts cannot enter.

6.8 Fixtures and results in a SportsLink Competition. We set each SportsLink Competition's fixtures, dates and venues and may change, postpone or cancel them, or award a walkover, for example if an entrant withdraws or cannot play. Its results are entered by us, not by players or Teams, based on the result reported to us at the fixture. Our record of a SportsLink Competition result is final, except where we correct an error we have found, which we may do even after the Competition has finished.

6.9 Tables, ties and finishing. In every Competition's table, a win earns 3 points, a draw 1 and a loss 0. Entrants level on points are ranked by most wins, then fewest losses, then score difference, then the results between the entrants still level; entrants still level after that share the place. A knockout match needs a winner: if it ends level, it is replayed. If a shared place in a group decides who goes through to the knockout, the entrants sharing it play a play-off match. A Competition finishes when its organiser finishes it after every match has been played, or automatically 24 hours after the last match.

6.10 Trophies, rankings, fees and prizes. When a Competition finishes, the entrants placed first, second and third receive trophies shown in the App, which are shared where a place is shared. Competition results and trophies count only within that Competition and the App's trophy cabinet. They do not change leaderboards, points, skill ratings or badges. Unless the App clearly states otherwise for a particular SportsLink Competition, entry is free and no prize is offered; a trophy shown in the App is not a prize. Section 5.5 applies to every Competition.

6.11 Player-run Competitions. Any User may create a Player-run Competition, and becomes its admin; its admins may make other Users admins. A Player-run Competition is organised and run by its admins, not by us.

• Taking part. Only Users with a SportsLink account can take part: by an admin's invitation, or by the Competition's code. A Team takes part through one of its Team Admins. The App limits how many can take part. Once a Player-run Competition has started, nobody new can join.
• Results. A player in a match, or a Team Admin of a Team in it, may send its result; the result counts only when an admin approves it. A result an admin enters counts at once. The admins' record of a result is final within the Competition. Once the Competition has finished, it is closed and its results cannot be changed. We do not verify, referee or correct the results of Player-run Competitions.
• Who can see it. Before it starts, a Player-run Competition is visible only to its admins, entrants and invitees. Once it has started, it is visible to every User, with its entrants, fixtures, tables and results, and its results may appear in other Users' home feeds.
• Chat. Each Player-run Competition has a chat for its admins, its player entrants and the Team Admins of its entrant Teams. Section 9 applies to it and you can report messages under Section 11. When the Competition finishes, the chat stays readable but closes to new messages.
• Running it fairly. Admins must run their Competition fairly and must not use it to charge fees, offer prizes or arrange betting (Section 5.5).
• Removal. We may remove a Player-run Competition that breaks these Terms, for example for an offensive name, fake results or harassment, together with its results and chat. Its admins are told.

7. Teams

7.1 A Team Admin may manage the Team, invite players, choose lineups, send and accept Challenges and record results on the Team's behalf. By joining a Team you authorise its Team Admins to do so.

7.2 Team Admins are responsible for the Team's name, logo and settings, and for ensuring that every player they field is eligible under these Terms and the rules shown in the App.

7.3 Team chat is visible to the Team's members. A player can join a Team only by accepting an invitation.

8. Assumption of risk and safety

8.1 Sport carries inherent risk. Playing sport, and travelling to and from a Venue, involves risks that cannot be eliminated, including physical injury, permanent disability, illness, cardiac events, heat exhaustion, dehydration, collision with other players or objects, damage to or loss of property, and in rare cases death.

8.2 Meeting people you do not know. The Service connects you with people you may never have met. We do not screen Users. Other Users may not be who they say they are, and may behave unsafely, unlawfully or offensively.

8.3 Your participation is entirely voluntary. Nothing in the Service urges, requires or rewards you to take part in any activity that puts your health or safety at risk. By choosing to take part in any Match or to meet any User, you knowingly and voluntarily assume all such risks, whether they arise from your own actions, the actions of other Users or third parties, the condition of a Venue, the weather, or any other cause.

8.4 You are responsible for your own safety. Before and during any Match you should:

• make sure you are medically fit to play, and consult a doctor if you have any doubt;
• use appropriate protective equipment and play within your ability;
• meet in a public Venue, tell a friend or family member where you are going, and arrange your own transport;
• follow the rules, instructions and safety requirements of the Venue and of the sport;
• stop playing, and leave, if you feel unsafe; and
• in an emergency, call 112 (the national emergency number) immediately.

8.5 Release. To the fullest extent permitted by Applicable Law, you release Truesight, its directors, officers, employees, agents, affiliates and licensors from all claims, demands, losses and liabilities of any kind arising out of or connected with any Match, any Venue, any meeting between Users, or the acts or omissions of any User or third party.

8.6 Nothing in this Section 8 excludes any liability that cannot be excluded under Applicable Law.

9. Community Standards

9.1 Zero tolerance. SportsLink has zero tolerance for objectionable content and abusive Users. We will remove content and suspend or terminate the Accounts of Users who break the rules in this Section.

9.2 Content you must not share. In accordance with Rule 3(1)(b) of the Intermediary Rules, you must not host, display, upload, modify, publish, transmit, store, update or share any information that:

• belongs to another person and to which you have no right;
• is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or promoting enmity between groups on the grounds of religion or caste with the intent to incite violence;
• is harmful to children;
• infringes any patent, trademark, copyright or other proprietary right;
• deceives or misleads the recipient about the origin of the message, or knowingly and intentionally communicates any information that is patently false or misleading in nature;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents the investigation of any offence, or is insulting to any other nation;
• contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
• is in the nature of an online game that is not permitted under Applicable Law, or any advertisement or surrogate advertisement for such a game; or
• violates any law for the time being in force.

9.3 Conduct you must not engage in. You must not, on or off the Service in connection with a Match:

• harass, bully, stalk, threaten, intimidate, abuse, discriminate against, or make unwanted sexual advances towards any User;
• use violence, deliberately dangerous play, or conduct likely to cause injury;
• post sexual, violent, hateful or graphic content, including in profile photos and team logos;
• share any other person's personal information (such as their address, phone number or photographs) without their consent;
• submit false scores, false reports, false ratings or fake profiles, or collude to manipulate results, ratings or rankings;
• repeatedly fail to turn up to Matches you have accepted;
• send spam, chain messages, advertising or commercial solicitations, or use the Service for any commercial purpose without our written consent;
• create more than one Account, or create an Account after we have suspended or removed you;
• scrape, crawl, harvest or systematically extract data from the Service, or use any robot, spider or automated means to access it;
• copy, modify, reverse engineer, decompile or create derivative works of the App, except to the extent Applicable Law expressly permits;
• probe, scan or test the vulnerability of the Service, breach any security or authentication measure, or access any account or data that is not yours;
• interfere with or disrupt the Service or place an unreasonable load on its infrastructure; or
• help or encourage anyone else to do any of these things.

9.4 Honour Code. After you set up your Account, the App asks you to accept our Honour Code. It sets out how we expect you to play and behave, including playing fairly, reporting scores honestly, turning up, booking venues and sharing agreed costs, and taking part at your own risk. It forms part of these Terms, and breaking it is a breach of this Section 9.

9.5 Breach of this Section may also be an offence under the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000, the Protection of Children from Sexual Offences Act, 2012 or other Applicable Law.

10. Your content

10.1 Ownership. You keep all ownership rights you have in your User Content.

10.2 Licence to us. You grant Truesight a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable and sub-licensable licence to host, store, reproduce, adapt, format, aggregate, publish, display, distribute and communicate your User Content, in any media now known or developed later, for the purposes of operating, providing, securing, improving and promoting the Service. This licence includes the right to show your profile, results (including tournament and league results), ratings, rankings and trophies to other Users, to show your results in other Users' home feeds with automatically written commentary, and to aggregate results into leaderboards, tables and statistics. We state the term and territory expressly for the purposes of Sections 19 and 30A of the Copyright Act, 1957.

10.3 Records that stay after you leave. Matches, results, rankings and messages involve other Users as well as you. If you delete your Account, your profile is anonymised, but these shared records remain on the Service and are attributed to "Deleted player". The licence in Section 10.2 continues for them.

10.4 Your promises. You represent and warrant that you own or have all necessary rights to your User Content. You also warrant that it is accurate, that it does not breach these Terms or Applicable Law, and that our use of it as permitted by these Terms will not infringe anyone's rights.

10.5 Photographs. Profile photos and team logos must be genuine and appropriate, and must not show any other identifiable person without their consent. We review uploaded photos and logos and may remove any of them at any time.

10.6 Monitoring. We have no general obligation to monitor User Content, but we may review it, including messages, to investigate reports, enforce these Terms, keep Users safe, and comply with Applicable Law. Authorised Truesight personnel can access messages sent through the Service for these purposes. Do not use the Service for anything you want to keep confidential.

10.7 Feedback. If you send us ideas or suggestions, we may use them freely without any obligation to you.

11. Reporting, blocking and moderation

11.1 Report. You can report a User, a profile, a photo, a Team, a message or a Match from within the App. Please tell us as much as you can. Reports are seen only by Truesight's moderators, not by the reported User.

11.2 Block. You can block any User from their profile or from a chat. After a block, neither of you can, in the App:

• see the other's profile;
• find the other in Browse or the Challenges deck;
• send the other Challenges, messages, team invitations or invitations to a tournament or league;
• join, by its code, a tournament or league the other runs; or
• follow the other.

Open Challenges between you are withdrawn. Past Matches, results and leaderboards are not changed. You can unblock a User in Settings.

11.3 Our action. We aim to review reports promptly, and in any event within the timelines in Section 27. On a report, or on our own initiative, we may do any of the following, with or without notice:

• remove or disable access to content;
• issue a warning;
• adjust a reputation score;
• void a result;
• suspend or permanently terminate an Account; and
• report conduct to law enforcement.

An upheld report about a User's conduct lowers that User's reputation score. If a report is later dismissed, the reduction is reversed.

11.4 Your right to be heard. If we act against your content or Account, you may ask us to reconsider by writing to the Grievance Officer (Section 27). Where Applicable Law gives you a right of appeal, including to the Grievance Appellate Committee, nothing in these Terms limits it.

11.5 Preservation and disclosure. Where we remove content or an Account, we may preserve the information and associated records for 180 days, or longer if a court or authorised government agency requires it. We may disclose information to law enforcement agencies, courts and regulators where Applicable Law requires or permits it. We will report content involving the sexual abuse of children as required by the Protection of Children from Sexual Offences Act, 2012.

11.6 Reminders. We will remind you of these Terms and our Privacy Policy from time to time, as the Intermediary Rules require. If you break these Terms, our Privacy Policy or our Community Standards:

• we may immediately suspend or terminate your access or remove your content;
• you may be personally liable under Applicable Law; and
• where a breach is an offence that the law requires us to report, we will report it.

12. Notifications and communications

12.1 By creating an Account you agree that we may send you electronic communications about your Account and the Service, including sign-in codes, Challenge and Match updates, tournament and league updates (such as fixtures, results, who you play next, matches still to play and trophies), safety and legal notices, and reminders. These are part of the Service.

12.2 You can switch off optional categories of notification in Settings. Legal and safety notices, including notices of changes to these Terms or our Privacy Policy, cannot be switched off while you hold an Account.

12.3 Push notifications are shown on your device and may appear on your lock screen, including a short preview of a message. You are responsible for your device's notification and lock-screen settings.

13. Third-party services

13.1 The Service uses or links to third-party services, including the Apple App Store, Google Play, Google Maps Platform (for venue and address search), and push-notification, SMS and email providers. Your use of Google Maps features is also subject to Google's Terms of Service (https://maps.google.com/help/terms_maps/) and Google's Privacy Policy (https://policies.google.com/privacy).

13.2 We do not control and are not responsible for third-party services, Venues, websites or content. Any dealings you have with them are solely between you and the third party.

13.3 Sponsored content. The Service may show sponsored cards and promotions for third-party products, services, venues or events. They are always labelled "Sponsored" (or "Event" or "League" for events and leagues we promote). Showing them is not an endorsement. Any purchase, booking or offer you take up is solely between you and the advertiser, on the advertiser's terms. You can hide a sponsored card, and switch off offers and promotions notifications in Settings.

14. Intellectual property

14.1 The Service, including its software, design, text, graphics, logos, the name and marks "SportsLink", and all related intellectual property, is owned by or licensed to Truesight and is protected by Applicable Law. Except for your User Content, nothing in these Terms transfers any of these rights to you.

14.2 Licence to you. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sub-licensable licence to download and use the App on devices you own or control, and to use the Service, for your personal, non-commercial use. We may revoke this licence at any time under Section 22.

14.3 You must not use our names, logos or marks without our prior written consent, or remove any proprietary notice from the Service.

15. Paid features, subscriptions and refunds

15.1 The Service is currently free. We may introduce paid features, such as a "Pro" subscription or in-app purchases ("Paid Features"). Before you buy, we will show the price, what is included and, for subscriptions, the billing period and renewal terms. Additional terms shown at the point of purchase will apply to Paid Features.

15.2 Billing by the app stores. Paid Features bought in the App are sold and billed by Apple (App Store) or Google (Google Play), under their terms and payment policies. We do not receive or store your card, UPI or bank details.

15.3 Auto-renewal and cancellation. Subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel. You can cancel at any time in your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Deleting your SportsLink Account does not cancel a subscription. You must cancel it through the app store.

15.4 Free trials. If we offer a free trial, it converts to a paid subscription at its end unless you cancel before the trial ends, in accordance with the app store's rules.

15.5 Refunds. Refund requests for purchases made through an app store are handled by that store under its refund policy. Except as required by Applicable Law or granted by the app store, payments are non-refundable and we do not provide refunds or credits for partly used periods. However:

• if we discontinue a Paid Feature you have paid for, or terminate your Account without cause, you will receive a pro-rata refund of fees paid for the unused period, through the app store where possible; and
• if we suspend or terminate your Account because you breached these Terms, you will not be entitled to any refund.

15.6 Price changes. We may change prices on reasonable prior notice, in accordance with the app store's rules. A change takes effect from your next billing period, and you may cancel before it applies.

15.7 Taxes. Prices include or exclude applicable taxes (including GST) as shown at the point of purchase.

16. Privacy

16.1 Our Privacy Policy explains how we collect, use, share and protect your personal data, and your rights. It is incorporated into these Terms by reference. By using the Service you agree that we may process your personal data as described there.

17. Availability and changes to the Service

17.1 We may change, suspend or discontinue any part of the Service at any time, including features, sports, formats, rankings and the way ratings are calculated. We do not guarantee that the Service will always be available, uninterrupted, timely, secure or error-free.

17.2 We may carry out maintenance and updates that temporarily affect the Service. You may need to install updates to keep using the App.

18. Disclaimers

18.1 To the fullest extent permitted by Applicable Law, the Service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability or security.

18.2 Without limiting Section 18.1, we do not warrant or accept responsibility for:

• the identity, age, conduct, fitness, skill or intentions of any User;
• the accuracy of any profile, result, rating, ranking or other User Content;
• the safety, condition, availability or legality of any Venue;
• the outcome of any Match; or
• any content, product or service provided by a third party.

18.3 Nothing on the Service is medical, fitness, legal or professional advice.

19. Limitation of liability

19.1 To the fullest extent permitted by Applicable Law, Truesight and its directors, officers, employees, agents, affiliates and licensors will not be liable to you or any third party for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for any loss of profits, revenue, business, goodwill, data or opportunity, however caused and on any theory of liability, even if we were told such loss was possible.

19.2 To the fullest extent permitted by Applicable Law, we are not liable for any loss, damage, injury, illness, death, cost or claim arising out of or connected with:

• any Match, or your participation in any sporting activity;
• any tournament or league run by Users, including how its admins run it and the results they record;
• any Venue;
• any meeting or dealing between Users;
• the acts, omissions, statements or content of any User or third party;
• any unauthorised access to your Account resulting from your failure to keep your phone, SIM card or email account secure;
• any interruption, delay, error or loss of data in the Service; or
• any event outside our reasonable control.

19.3 Cap. To the fullest extent permitted by Applicable Law, our total aggregate liability to you for all claims arising out of or connected with these Terms or the Service, however arising, will not exceed the greater of (a) the total amount you paid us for Paid Features in the twelve (12) months before the event giving rise to the claim, and (b) one thousand Indian Rupees (₹1,000).

19.4 What we do not exclude. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including liability for fraud, or any right you have under the Digital Personal Data Protection Act, 2023 or the Consumer Protection Act, 2019 that cannot be waived by contract.

20. Indemnity

20.1 You agree to indemnify, defend and hold harmless Truesight and its directors, officers, employees, agents, affiliates and licensors from and against all claims, demands, actions, proceedings, losses, liabilities, damages, penalties, costs and expenses (including reasonable legal fees) arising out of or connected with:

• your breach of these Terms or of any Applicable Law;
• your User Content;
• your participation in any Match, or your conduct towards any User or third party, on or off the Service;
• any tournament or league you run, including the results you record or approve;
• any dispute between you and another User; or
• your infringement of any right of any person, including any intellectual property or privacy right.

20.2 We may assume the exclusive defence and control of any matter subject to indemnity by you, and you will cooperate with us in that defence. You will not settle any such matter without our prior written consent.

21. Disputes between Users

21.1 If you have a dispute with one or more other Users, you release Truesight and its directors, officers, employees, agents and affiliates from all claims, demands and damages of every kind, known and unknown, arising out of or connected with that dispute, to the fullest extent permitted by Applicable Law.

22. Suspension and termination

22.1 By you. You may stop using the Service at any time, and you may delete your Account in the App under Settings. Our Privacy Policy explains what happens to your data when you do.

22.2 By us. We may suspend, restrict or terminate your Account, or your access to any part of the Service, at any time where we reasonably believe that:

• you have breached these Terms, including the Community Standards, or Applicable Law;
• you are under 18, or have given false registration details;
• your conduct poses a risk to the safety of any User or to the Service;
• we are required to do so by law, a court or a government authority; or
• your Account has been inactive for an extended period, or we discontinue the Service.

Where reasonable and lawful, we will tell you the reason and give you an opportunity to respond.

22.3 Effect. On suspension or termination your right to use the Service ends. We may remove or anonymise your User Content in accordance with our Privacy Policy. You must not create a new Account without our written consent.

22.4 Survival. Sections 8, 10, 11.5, 15.5, 18, 19, 20, 21, 22.3, 22.4, 25 and 26, and any other provision that by its nature should survive, survive termination.

23. Changes to these Terms

23.1 We may amend these Terms at any time. An amended version takes effect when we publish it in the App or on the Website, or on a later date that we state. We will update the version and date at the top of these Terms. Where we think a change is significant, or the law requires it, we will also tell you through the App, by push notification or by email.

23.2 If you do not agree to a change, you must stop using the Service, and you may delete your Account. If you continue to use the Service after a change takes effect, you accept the amended Terms. Where the law requires your fresh consent, we will ask for it.

24. Force majeure

24.1 We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control. These include acts of God, flood, fire, earthquake, epidemic, pandemic, war, terrorism, riot, civil disturbance, government action, strikes, power or internet failure, and failures of third-party hosting, telecommunications or app-store services.

25. Governing law and dispute resolution

25.1 Governing law. These Terms, and any dispute or claim arising out of or connected with them or the Service, are governed by the laws of India.

25.2 Amicable resolution first. Before starting any proceedings, you agree to contact us at support@sportslink.in and to try in good faith to resolve the dispute by negotiation for at least thirty (30) days.

25.3 Arbitration. Any dispute not resolved under Section 25.2 will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996:

• a sole arbitrator will be appointed by mutual agreement of the parties, failing which in accordance with Section 11 of that Act;
• the seat and venue of arbitration will be Pune, Maharashtra;
• the language of the arbitration will be English;
• the proceedings and award will be confidential, except as required by law; and
• the award will be final and binding on the parties.

25.4 Courts. Subject to Section 25.3, the courts at Pune, Maharashtra have exclusive jurisdiction. Either party may apply to those courts for urgent interim relief.

25.5 Your statutory rights. Nothing in this Section prevents you from exercising any non-waivable right under Applicable Law. That includes a right to approach a Consumer Commission under the Consumer Protection Act, 2019, the Grievance Appellate Committee under the Intermediary Rules, or the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

26. General

26.1 Entire agreement. These Terms, the Privacy Policy and any additional terms shown to you for a particular feature are the entire agreement between you and us about the Service. They supersede any earlier agreement or understanding.

26.2 Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible or, if necessary, severed. The remaining provisions continue in full force.

26.3 No waiver. Our failure or delay in enforcing any right is not a waiver of it.

26.4 Assignment. We may assign, transfer or subcontract any of our rights or obligations under these Terms, including as part of a merger, acquisition or sale of assets. You may not assign or transfer your rights or obligations without our prior written consent.

26.5 No third-party rights. Except as stated in Section 28, no person other than you and Truesight has any right to enforce these Terms.

26.6 Notices. We may give you notice through the App, by push notification or by email to the address on your Account. You may give us notice at support@sportslink.in, or by post to our registered office at Unit 307, SN 759/21+22, Deccan Gymkhana Lane No. 4, BDB Deodhar Road, Pune, Maharashtra 411004, India.

26.7 Language. These Terms are written in English. On request, we will provide them in any language listed in the Eighth Schedule to the Constitution of India. If there is any conflict, the English version prevails, to the extent permitted by Applicable Law.

26.8 Electronic evidence. You agree that our electronic records of your acceptance of these Terms, including the date, time and version accepted, are admissible as evidence of that acceptance.

27. Grievance Officer and contact

27.1 In accordance with the Information Technology Act, 2000 and the Intermediary Rules, our Grievance Officer is:

Harshvardhan Lakhe, Grievance Officer
Truesight Solutions Private Limited
Unit 307, SN 759/21+22, Deccan Gymkhana Lane No. 4, BDB Deodhar Road, Pune, Maharashtra 411004, India
Email: support@sportslink.in (subject line: "Grievance"), or raise a grievance in the App under Help & support
Hours: Monday to Friday, 10:00 to 18:00 IST, excluding public holidays

27.2 Timelines. We will:

• acknowledge a complaint within twenty-four (24) hours;
• resolve it within seven (7) days of receipt;
• act on a complaint requesting the removal of content prohibited by Section 9.2 within thirty-six (36) hours; and
• act within two (2) hours on a complaint that content exposes the private area of any person, shows them in full or partial nudity or a sexual act, or impersonates them (including artificially morphed images).

27.3 If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee at https://gac.gov.in within thirty (30) days of receiving it.

27.4 For anything else, use Help & support in the App or write to us at support@sportslink.in.

28. Additional terms for Apple and Google users

28.1 Apple. If you downloaded the App from the Apple App Store:

• These Terms are between you and Truesight only, not with Apple Inc. ("Apple"). Truesight, not Apple, is solely responsible for the App and its content.
• Your licence to use the App is limited to a non-transferable licence to use it on any Apple-branded product that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Truesight alone is responsible for providing any maintenance and support for the App. Apple has no obligation to do so.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claim, loss, liability, damage, cost or expense attributable to a failure to conform to a warranty is Truesight's responsibility, to the extent it is not effectively disclaimed by these Terms.
• Truesight, not Apple, is responsible for addressing any claim by you or a third party relating to the App or your possession or use of it. That includes product liability claims, any claim that the App fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation.
• If a third party claims that the App or your possession or use of it infringes their intellectual property rights, Truesight, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• You represent and warrant that you are not located in a country subject to a United States Government embargo, or designated by the United States Government as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms of agreement when using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.
• Questions, complaints or claims about the App should be sent to Truesight using the details in Section 27.

28.2 Google. If you downloaded the App from Google Play, your use of Google Play is also subject to Google's terms. Google is not responsible for the App or its content.